Residential Advocate Overnight, Part time Weekend

The Residential Advocate will provide supportive, trauma-informed and survivor - directed advocacy services for domestic violence survivors in Women In Distress' Emergency Shelter program. Utilizing best practice models, Advocates facilitate individual support services with participants to include but not limited to the registration and intake process, answering crisis calls on the hotline, crisis counseling, individual counseling, service or case management, file reviews, proper timely documentation, and facilitation of support groups. Candidates must exhibit a positive, non-judgmental approach to survivors. In addition, candidate must have the ability to demonstrate a clear understanding of the dynamics of domestic violence, forming proper boundaries, and use of good judgment. Lastly, candidates should preferably have case management experience. The Residential Advocate will ensure that all services provided are empowerment-based and are consistent with Department of Children and Family (DCF) standards. The employee holding this position must be able to perform the essential functions of the position with or without reasonable accommodation. This job description is intended to describe the nature and level of work performed in this position. It is not an exhaustive list of all responsibilities and duties required and management may assign or reassign duties and responsibilities at any time.

Part Time: Saturday and Sunday, 6:30pm-6:30am Part Time: Saturday and Sunday, 7:00pm-7:30am All employees are required to have flexibility as needed to meet the needs of the department and the agency. This position is considered “essential” personnel during holidays and in times of hardship, such as extreme weather conditions and/or other emergencies.

• • Bachelor’s Degree in Social Services related field, preferred
• • Two years of work experience in Domestic Violence, preferred
• • Excellent customer service skills
• • Experience working in a residential setting preferred
• • In addition, candidates must possess a valid Florida driver’s license, safe driving record, and proof of automobile liability insurance
• • Genuinely helpful and sympathetic towards participants

• • Accepts and handles crisis calls providing crisis de-escalation, developing safety plans.
• • Provides trauma-informed direct services to survivors of domestic violence including individual counseling and crisis intervention as needed. Utilizes the empowerment model and maintains a non-judgmental attitude towards participant’s decisions. Models non-violent conflict resolution and takes appropriate steps to deal with emergency situations with the goal of maintain the safety of all residents. Maintains strict standards of confidentiality.
• • Maintains current and accurate participant records and files through proper chart documentation and/or data entry into required computer database. Reviews and departs files on a monthly basis. Will meet position productivity standards and funding contractual obligations and meet position's quality assurance standards.
• • Follows State and Agency guidelines when reports of child abuse and incident reports as required and notifies supervisor in a timely manner.
• • Maintaining inventory protocols and stocking pantry.
• • Providing basic need items to participants.
• • Manage hotline calls and provide guidance and assistance as needed.
• • Monitoring facility safety and confidentiality standards.
• • Completes other tasks as assigned.

• Bilingual Spanish, preferred
• Employee will be required to take the Department of Children and Families (DCF) Core Competency training and obtain a passing grade of 75% or higher.