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Job ID 7197

Crisis Hotline Advocate

Location: Remote
Compensation:$17.00/hour
Reports To:Lead Crisis Hotline Advocate
Posted:01/21/2026

Position Summary

WID is looking for a Crisis Hotline Advocate who is Empathetic and compassionate, Calm under pressure, with Strong active listening, Clear communication, familiar with Trauma-informed approach, has Crisis de-escalation skills and has a passion for the organization’s mission.

Days/Hours

This position requires candidates to have scheduling flexibility during the day to include a weekend shift as needed to support the team and meet the needs of this agency. May be requires to be available to assist during emergencies and other critical times.

Qualifications/Skills

  • Valid Florida driver’s license. Safe driving record. Proof of Automobile Liability Insurance.
  • High School Diploma required
  • One year experience in human services, social work, or related field preferred
  • Computer Literate (Microsoft Office, data entry, etc.)
  • Ability to type at least 30 wpm
  • Bilingual preferred, specifically English, Spanish and Creole languages
  • Ability to display empathy and utilize active listening skills

Essential Job Functions

  • Responsible for daily answering of the crisis hotline, utilizing best practice models while providing services and based on caller's needs connecting individuals to appropriate services.
  • Provides empowerment-based services and advocacy to callers, including domestic violence information, crisis de-escalation and intervention, developing personalized safety plans and providing resources / referrals as needed.

Additional Notes

  • If selected, candidate will be required to undergo a Department of Children and Families (DCF) Level II background screening https://info.flclearinghouse.com
  • Upon hire, candidate will be required to take the Department of Children and Families (DCF) Core Competency training and obtain a passing grade of 75% or higher.
Send letter of interest & updated resume to canderson-brown@widbroward.org, employment@widbroward.org, Ccolston@widbroward.org, edawn@widbroward.org or fill out the form below.
Women In Distress does not discriminate by reason of race, sex, color, age, national origin, religion, mental or physical ability, sexual orientation, gender identity, veteran or military reserve status, immigration status, or language spoken. All room assignments, activities, programs, etc. are provided in a non-discriminatory manner. Applicants with disabilities who may need accommodations are encouraged to contact Human Resources five days prior to scheduled interview, so that reasonable accommodations may be coordinated.

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24-Hr Crisis Hotline: 954.761.1133 | 711 TDD/TYY
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